Parts & Service
At SCHWING, after-sales service starts with delivery of the machine and continues for the entire duration of its life.
SCHWING supports its customers worldwide with the commissioning delivered system. Principal aspects such as energy supply, environmental stipulations, and other installation requirements are comprehensively taken into account at an early stage.
In the framework of SCHWING services, we guarantees customers the fastest possible supply of spare parts and the global availability of highly qualified service technicians for maintenance and repair work.
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SCHWING builds process-technology systems with numerous plant-specific and process parameters the compliance of which is essential for the intended use of the plants. Education and training of the operating personnel is conducted during commissioning of the plant delivered. The targeted training of the operating personnel is very important, in addition to basic technical orientation. Apart from handling the “hardware” and the required environmental protection and safety aspects the operators also learn, for example, about the relationship between partial quantities, types of contamination and types of polymers enabling them to assess these factors. The SCHWING team is available to answer questions on the running plant operation.
When COVID-19 caused lockdowns, travel became difficult and unsafe. SCHWING team could no longer travel to all locations and made remote collaboration a pressing business need. SCHWING quickly begas the use of remote assistance solutions to connect experts with customers in real time. SCHWING personnel can make use shared view of a real-world environment and guide multi-step solutions troubleshoot issues. Annotations are displayed to the technician’s view, making instruction easy to follow and greatly reducing the potential for mistakes and miscommunication. This service option is now available to SCHWING customers worldwide.